Terms & Conditions – MasalaWave

Welcome to MasalaWave!

These Terms and Conditions outline the rules and regulations for the use of the MasalaWave website and services.

By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use MasalaWave if you do not agree with all the terms and conditions stated on this page.

1. Website Usage

By using this website, you agree to use it only for lawful purposes and in a manner that does not affect the rights or restrict the use of this website by any third party.

You must not misuse this website by knowingly introducing viruses, malicious software, or any harmful material.

2. Products & Services

MasalaWave offers spices, spice blends, and related food products for sale through its website and other platforms.

We strive to ensure that:

• Product descriptions are accurate

• Images are representative of actual products

• Pricing is updated regularly

However, slight variations in color, packaging, aroma, or texture may occur as spices are natural agricultural products.

MasalaWave reserves the right to modify product pricing, packaging, availability, or discontinue products at any time without prior notice.

3. Food Safety & Storage

Our products should be stored in a cool and dry place away from direct sunlight.

Customers are advised to:

• Check ingredient details before use

• Avoid consumption if allergic to any listed ingredient

• Consume products before the expiry date mentioned on the packaging

MasalaWave shall not be responsible for improper storage or misuse of products after delivery.

4. Orders & Payments

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

• Cancel suspicious or fraudulent orders

• Refuse service without prior notice

• Limit quantities purchased per customer

Payments made through online payment gateways are processed securely through third-party payment providers. MasalaWave does not store your card or banking details.

5. Shipping & Delivery

Delivery timelines are estimated and may vary depending on location, courier services, weather conditions, festivals, or unforeseen circumstances.

MasalaWave will not be liable for delays caused by third-party logistics providers.

Customers must provide accurate delivery details. Additional charges arising due to incorrect address or failed delivery attempts may be applicable.

6. Return & Refund Policy

Due to the nature of food products, returns may not be accepted once the package is opened.

Refunds or replacements may be provided only in cases of:

• Damaged product received

• Wrong item delivered

• Expired product delivered

Customers should contact us within 48 hours of delivery with proper proof (photos/videos).

Refund approvals shall be at the sole discretion of MasalaWave.

7. Intellectual Property

Unless otherwise stated, MasalaWave owns the intellectual property rights for all material on this website including:

• Logo

• Brand name

• Product images

• Website design

• Content and graphics

You may not:

• Copy or republish website content

• Sell or sublicense website material

• Reproduce or duplicate website content for commercial purposes

• Use MasalaWave branding without written permission

8. User Comments & Reviews

Users may post reviews, comments, or feedback on the website or social media platforms.

By posting content, you confirm that:

• The content is accurate and lawful

• It does not violate any intellectual property rights

• It is not abusive, defamatory, misleading, or offensive

MasalaWave reserves the right to remove any inappropriate content without prior notice.

9. Third-Party Links

Our website may contain links to third-party websites or services for customer convenience.

MasalaWave is not responsible for:

• Content on third-party websites

• Privacy practices of third parties

• Any losses arising from third-party services

Users access such websites at their own risk.

10. Privacy Policy

We may collect basic customer information such as:

• Name

• Phone number

• Email address

• Delivery address

This information is used only for order processing, customer support, and service improvement.

We do not sell customer information to third parties.

By using this website, you consent to our data collection and usage practices in accordance with applicable Indian laws.

11. Cookies

This website may use cookies to improve user experience and website functionality.

Users can choose to disable cookies through their browser settings, though some website features may not function properly.

12. Limitation of Liability

To the maximum extent permitted under applicable Indian law, MasalaWave shall not be liable for:

• Any indirect or consequential losses

• Business interruption

• Data loss

• Delay in delivery caused by external factors

• Temporary website unavailability

All products and services are provided on an “as available” basis.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts located in Bengaluru, Karnataka.

14. Changes to Terms

MasalaWave reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact:

MasalaWave
Email: masalawaveblr@gmail.com
Phone: +91-7899651541
Location: Bengaluru, Karnataka, India

Terms & Conditions